Support

Camplight is a focus timer with a campfire. Below are the questions that come up most often. If yours is not here, write to us — one person reads that inbox and answers.

My session failed and I did not leave the app

Camplight ends a session when the app goes to the background. Locking the screen while the app is open is fine and does not fail the session; opening another app does. Strict mode gives you a ten-second grace period to come back. Locked Mode does not — leaving always ends the session there.

The music stopped playing

Sound plays while the app is open and, during a running session, while the app is in the background. Outside a session, sound stops when you leave the app — that is deliberate, so Camplight does not keep playing in your pocket.

If another app is already playing audio when you open Camplight, Camplight stays quiet rather than talking over it. Stop the other audio and turn the sound back on in the sound panel.

The weather in the scene does not match the real weather

Weather is optional and off until you enable it. It needs permission to use your approximate location while the app is open. If you granted permission once and it has since lapsed, enable the weather again in Settings and allow location when asked.

Weather is refreshed periodically rather than every minute, so a sudden change outside can take a while to reach the scene.

How do I restore my subscription on a new phone

Open the subscription screen in the app and tap Restore Purchases while signed in with the same Apple Account that bought the subscription.

How do I cancel my subscription

Open Settings on your iPhone, tap your name, then Subscriptions, choose Camplight and cancel. The current period runs to its end. Deleting the app does not cancel the subscription.

Refunds are handled by Apple at reportaproblem.apple.com.

My streak and history disappeared

History syncs through your private iCloud database. On a new device, sign in with the same Apple Account and make sure iCloud Drive is enabled — records arrive in the background and may take a minute.

We keep no copy of your data, so if it was never synced to iCloud and the device is gone, it cannot be recovered.

Contact

tekmyaworkplace@gmail.com — please mention your iOS version and what you were doing when the problem appeared.