Support

BelaHora is an appointment and client organizer for beauty professionals who work for themselves. If something does not work as you expect, or a feature is missing, email us — every message is read by the developer.

Frequently asked questions

Where is my data stored?

On your device only. Appointments, client cards, notes and photos never leave your phone, and the app works without an internet connection. Details are in the Privacy Policy.

I reinstalled the app and my subscription is gone

The subscription is tied to your Apple Account, not to the app. Open the subscription screen inside the app and restore your purchase, making sure you are signed in with the same Apple Account you used to buy it.

How do I cancel the subscription?

Cancellation is handled by Apple, not by us. On your iPhone open Settings, tap your name at the top, then Subscriptions, select BelaHora and turn off renewal. Do it at least 24 hours before the end of the current period, otherwise Apple charges the next one.

I updated from the old version. Where is my data?

Data from the previous version is carried over automatically the first time you open the updated app. If something is missing, do not delete the app — email us first, because deleting it removes the old data too.

How do I make a backup?

Open the backup screen in the app and create a backup file. It contains all your records together with the photos, and you can keep it in Files, iCloud Drive or send it to yourself. Creating a backup requires a subscription; restoring from a file is always free, with or without one.

Restoring replaced my data. Can I undo it?

Before every restore the app quietly saves your current state as a separate backup file. Open the backup screen and look for the most recent file — it is the state you had before the restore.

Why don't reminders send themselves?

Because WhatsApp, Telegram and SMS do not allow an app to send messages on your behalf without either taking over your phone number or sending from a number that is not yours. Instead the app prepares the message and opens the messenger with the text already filled in, so it goes from your own number and your client replies to you.

What languages does the app support?

English, Portuguese (Brazil and Portugal), Spanish, Italian, German, French, Turkish and Russian. If your language is not on the list, the app falls back to English.

How do I delete my data?

Deleting the app from your iPhone removes every record and photo it stored, permanently and immediately. There is no account and no server copy, so there is nothing left for us to delete on your behalf.

Report a problem

When writing about a bug, it helps a lot if you include your iPhone model, the iOS version and what you did right before the problem appeared. A screenshot is worth more than a description.